IT Helpdesk Administrator

He kōrero mō mātou | About Us    
He kaupapa hirahira tēnei mo tētahi tangata ngākau nui nei ki te hiki I te mana o te tangata, ā I te hapai I te ora o te tangata.  Mā te kanohi o te Ao Māori tēnei kaupapa e arahi ki tōna putanga whaihua. 

Kāhui Tū Kaha is a community mental health and registered social housing provider under the auspices of Te Rūnanga ō Ngāti Whātua. We are a well-established and innovative provider, characterised by our diversity and commitment to health and social outcomes for everyone. We strive to uphold our organisational values of manaakitanga, rangatiratanga, and whakawhanaungatanga in all that we do. As a successful applicant, you will enjoy working within an open, culturally diverse organisation with many opportunities for further growth and development.  

He kōrero mō te tūranga | The Role 
In this role you will respond to requests from staff for usage and fault assistance with their computers and equipment, desktop software, phones and client management software. You will also deliver training on relevant software and for staff as needed.

He kōrero mōu | About You 
You will have a ‘can-do’ attitude and find joy in finding solutions and helping others. You will have working knowledge of the fundamental operations of a wide range of software, hardware and other office equipment. Crucially, you will also be great at communicating IT-related issues with members of staff who are less tech-savvy than you and upskilling them.

What you will need for this role:

  • Tertiary qualification in IT, Computer Science or relevant filed
  • Strong customer-centred approach
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Experience in troubleshooting and providing helpdesk support (helpdesk ticketing system)
  • Strong communication and presentation skills
  • Ability to work with people from diverse backgrounds
  • Commitment to Te Tiriti o Waitangi


All applicants must have New Zealand Residency, a full and clean driver’s licence, and a clean police record. 

Me pēhea te tono mai | How to apply 

For more information, email  or call Shirlene on 027 700 6936. 

Apply now

Our recruitment team review applications and assess suitability as they come in. If you are interested in one of our current vacancies, please submit your application below at your earliest convenience.

Thank you

If your application looks like a potential fit for one of our roles, we will contact you for a short conversation over the phone. If you have any questions regarding our roles or your application, please feel free to contact us at

Mā te wā